BAI and the Digital Banking Report recently released “Humanizing the Digital Banking Experience” at BAI Beacon. The report details how banks have an opportunity to humanize customer engagement on their digital platforms. Digital Banking Report owner and publisher Jim Marous discusses why banks lag behind and ways they can bring their experience up to speed via technologies such as AI.
Today, more than 70 percent of Americans struggle financially. At the same time, these same households pay roughly $175 billion annually in fees and interest for financial products and services, which too often fail to improve their situations. However, using the right combination of financial health-focused products and services some FinTech products are helping US households to get better off.
The age of humanless customer experience is well and truly here – but will the future really be all about voice-led commands directed at plastic boxes of different shapes and sizes? With smartphone saturation on the cards and businesses in danger of digital-disconnect (or worse – anonymisation), now is the time to ask: what’s next?
It might seem like a strange question to be asking, but given the multiple elements that drive the success of a bank, and given also that increasingly location is a key determining factor in how you deliver great customer experience, its an important topic.
A one day summit featuring leadership from the most exciting companies leveraging technology to build a more inclusive financial future. Book your ticket now via FinTech Weekly
This year the event is put together with industry experts focusing on New EU Regulations and on Payment Innovations to see its impact on the Payment Industry today and how Banks can benefit from them which is the main reason our conference will have presentations both from the European Payment Council and The European Banking Authority alongside several case studies.
As stablecoins continue to gain momentum in terms of both market cap and investor interest, it’s important to know what this next generation of cryptocurrencies is hoping to accomplish.
It’s early 2007 and I walk into a small meeting room in a large bank. It’s a routine terms negotiation for a contract renewal. Or at least, that is what it was meant to be.
Deutsche Bank has carried out an extensive study into the Fintech regulatory environment with contributions from a host of industry experts from EBF, ASIFMA, Microsoft, Google, Ernst & Young and Latham & Watkins.
As we enter the final quarter of 2018, it seems a sensible time to take stock of arguably the year's most exciting development in banking: the introduction of Open Banking back in January.
In today’s infographic from Equifax, we look at the cutting edge of consumer credit, including the new technologies and global trends that are shaping the future of how consumers around the world will access credit. It’s the final piece of our three-part series covering the past, present, and future of credit.
October may be National Cybersecurity Awareness month, but the emphasis put on safeguarding customers’ digital data should be a top priority no matter the time of year.
One theory has arisen in the decade since the subprime mortgage crisis: Machines may be better than humans at giving out home loans.
As digital technology continues to ease consumers' lives, it is important not to forget the human aspects that can drive engagement, loyalty and brand satisfaction.
While innovation has become a primary emphasis of many financial institutions, a select few continue to excel at creating market-leading innovations that can disrupt an entire industry. Here is a summary of the best-of-the-best recognized by Efma and Accenture's innovation awards program.