What is your branch doing to exceed their expectations and meet the needs of other generations as well? Future Branches is two days of action-packed stories, conversations and connections with the top minds in retail banking. We will explore how leading financial institutions are revamping retail banking technology, retooling front line associates, and creating the branch and retail banking experience of the future. You’ll get actionable strategies to provide personalized high touch experiences for today’s customers. This is THE meeting place to benchmark against the best of the best in financial services.
Top 10 speakers:
- Terri Hoffman - SVP, Manager of Branch Operations Support at First Citizens Bank
- Keri Wise - Head of Retail Sales at United Community Bank
- Brandon Kramer - Employee Experience Strategy Manager at Fifth Third
- Eric Eaton - Vice President & Bank Experience Officer at BankPlus
- Zeke Hellenbrand - Director, Retail Branch Operations at BCU
- Paula Slagle - SVP, Branch Infrastructure and Employee Technology Experience Executive at US Bank
- Vito Giannola - EVP & Chief Retail Banking Officer at Provident Bank
- Katie Lewis - Retail Network Execution Manager at Commerce Bank
- Diandra Murga - AVP, Retail Banking Regional Manager at Bethpage Federal Credit Union
- Breana Wolfert - AVP, Branch Operations Project Management at American Heritage Credit Union
Agenda Keynotes:
Day 1:
- Keynote: Navigating a Merger at the Branch Level: Informing Customers & Rebranding Branches
- Keynote Chat: How American Airlines Credit Union Is Using their Branch Network to Help New Pilots Get Their Careers Off the Ground
- Chief Retail Officer Panel Discussion: Leadership Playbook: Strategies To Succeed In A Changed Banking Market
- Take Three Tours: A Virtual Site Visit of Some of the Best in Branches Harbor Nights Offsite Reception
Day 2:
- Keynote: Effectively Providing Best in Class Service for Small Business Clients in Branch
- Panel: Ensuring That Diversity, Equity and Inclusion are Pillars of Your Workplace Culture
- Panel Discussion: Employee Engagement for the Long Haul: The Best of Coaching, Development & Career Pathing
- Panel: Deepening Your Community Involvement to Strengthen Consumer Trust in Your Organization
- Know Your Network Roundtables
