Issue 91 · Oct 27, 2016 Weekly edition · 3 min read

Fintech News

Issue #91 will update you on the importance of customer centricity. Design thinking, relationship building – and how does Watson help here? Enjoy the latest fintech news and don't forget to check for top fintech events

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How banks are failing to uphold their end of the bargain

...and what that means for their future. One of the most consistent findings being reported on banking and fintech is the lack of trust that millennials have in their bank.

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In this issue · 11 items

Is customer loyalty dead in banking? In an age of increasingly high consumer expectations, driven by ever increasing customer choice, the term “customer experience” has become more than a simple buzzword. Used as a key brand differentiator for all types of industries, it has emerged as a crucial tool in driving customer loyalty in the long-term. Open story ↗ Technology and the future of non-bank financing Now technology is transforming the financial services landscape for the unbanked and the underbanked. Open story ↗ Design thinking as a strategy: How understanding innovation creates innovation Business strategies – especially in the tradition sense – are rather pushy. If you have a product, your strategy is to explain why a customer should use it. Open story ↗ The Bank of Me: Why Banks Must Be Totally Customer Centric The rapid rise in digital channels creates opportunities for banking providers to develop more meaningful relationships with consumers by using data to optimize the experience. Open story ↗ Money 20/20 recap: Jack Dorsey, blockchain, and the future of financial services In the financial services industry, blockchain looms as a large but distant and somewhat mysterious presence. A few forward-thinking bankers take it seriously and are trying to figure out how to turn it to their own advantage. Everyone else has heard about it, knows little about it, and is taking a wait-and-see approach. Open story ↗ Making sense of data access approaches [Whitepaper] Consumer access to financial data has become a hot topic of late—and with good reason. U.S. consumers are embracing a proliferation of digital financial services, spanning everything from alternative lending to automated investing. Open story ↗ The future of fintech, from technology to use cases Devie Mohan returned to Sibos this year to ask technology and banking leaders what they thought about the progress of fintech since 2015. Open story ↗ Can Fintech Prevent The Next Financial Crisis? One could argue that we are living in a period of renaissance when it comes to developing new financial technologies. Open story ↗ Swift Fights to Stay Relevant in A Blockchain World Can Swift stay relevant in a world of blockchain? Swift, founded in 1973 with the aim of standardizing how cross-border payments are sent, is the epitome of a middleman. It sits between many of the banks worldwide, making money off the fees it charges when its members sent transactions between one another. Open story ↗ Watson and financial regulation – It knows their methods New banking rules baffle humans; can machines do better? Open story ↗ A Lower Block Time Could Help Bitcoin Scale, But Will It Work? A small tweak to bitcoin could have a big impact. This has been the central point of contention in bitcoin's "block size debate", a long-running dispute over whether to lift a hardcoded limit on the amount of data that can be included in each block of transactions. Open story ↗

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How banks are failing to uphold their end of the bargain

Finance intelligence, minus the noise.

Good questions. Clear answers.

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